Customer Experience Automation
CSAT Automation
Automate customer satisfaction capture, reporting, and service recovery workflows.
CSAT Automation helps support leaders collect customer feedback after interactions, detect service recovery needs, analyze satisfaction drivers, and report CSAT trends by product, queue, agent, region, and issue type. It turns feedback into operational action instead of static survey results.
Feature highlights
- Automated post-interaction CSAT capture
- CSAT trend dashboards by agent, queue, issue, and region
- Low-score escalation and service recovery workflows
- Customer verbatim tagging and root-cause reporting
- Executive CX scorecards and operational action lists
Primary use cases
Telecom support qualityBPO CX reportingHealthcare patient supportUtility complaint follow-up
Who this product is for
Customer support, telecom, healthcare, BPO, government, and utility teams that need operational CSAT visibility.
Workflow we design and prepare
- 01Trigger CSAT requests after service interactions or case closure
- 02Capture ratings, comments, channel, issue type, and customer segment
- 03Route low scores to recovery workflows and escalation owners
- 04Analyze satisfaction drivers and repeat service gaps
- 05Publish CSAT scorecards and improvement reports
Sample reports prepared for this product
- CSAT by queue, agent, and product report
- Low-score recovery report
- Customer sentiment and verbatim theme report
- CSAT trend and root-cause report
Sample CSAT Automation Console
Faster CSAT feedback loops
Feedback loop: automated
Low-score alerts: real time
CX reports: weekly
Survey Flow
Recovery Queue
CX Scorecard
Report sections
CSAT by queue, agent, and product report
Low-score recovery report
Customer sentiment and verbatim theme report