Enterprise SaaS for Africa

Operations intelligence for telecom, BPO, and revenue teams

Dyutilife helps enterprise teams forecast call center demand, monitor agent performance, automate CSAT, manage disputes, and turn CRM, ERP, campaign, and revenue data into executive decisions.

Enterprise proof: Telkom Kenya

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Enterprise Operations Command Center

Forecast Load

Agent Score

CSAT Risk

Dispute Ageing

Revenue Leakage

Telkom

Kenya enterprise proof

Operations modules

Priority markets

Low JS

Mobile-first pages

Product Modules

Forecast demand, track service quality, manage disputes, and protect revenue.

Call Center Forecasting Agent Performance Dashboard CSAT Automation Automated Dispute Management Revenue Intelligence Systems Market Analytics CRM / ERP Operations

Product Portfolio

Revenue, CRM, call center, and enterprise operation products.

Explore Dyutilife products with designed workflows, sample reports, and operational dashboards for management teams.

Workforce Forecasting28% lower wait-time risk

Sample Workforce Forecast Console

Peak load predicted: 4,820 calls

Load Forecast

Roster Need

SLA Risk

Call Center Forecasting

Forecast call volume, staffing demand, queue pressure, and SLA risk.

Dyutilife Call Center Forecasting helps telecom, BPO, healthcare, utility, and enterprise support teams predict inbound demand, agent requirement, peak intervals, campaign impact, and service-level risk. It replaces reactive staffing decisions with forecast dashboards that operations leaders can use before queues become critical.

Interval-level call volume and workload forecastingAgent requirement, occupancy, shrinkage, and SLA simulations

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Performance IntelligenceDaily agent scorecards in one view

Sample Agent Performance Dashboard

Agents tracked: 420

Scorecards

QA Trends

Coaching Signals

Agent Performance Dashboard

Track agent productivity, quality, compliance, and service outcomes in one executive view.

The Agent Performance Dashboard gives team leads and executives clear visibility into agent output, adherence, call quality, escalation patterns, disposition quality, and customer outcomes. It is designed for high-volume support teams where spreadsheet reporting slows coaching, staffing, and service improvement.

Agent productivity and quality scorecardsTeam, queue, supervisor, and campaign comparisons

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Customer Experience AutomationFaster CSAT feedback loops

Sample CSAT Automation Console

Feedback loop: automated

Survey Flow

Recovery Queue

CX Scorecard

CSAT Automation

Automate customer satisfaction capture, reporting, and service recovery workflows.

CSAT Automation helps support leaders collect customer feedback after interactions, detect service recovery needs, analyze satisfaction drivers, and report CSAT trends by product, queue, agent, region, and issue type. It turns feedback into operational action instead of static survey results.

Automated post-interaction CSAT captureCSAT trend dashboards by agent, queue, issue, and region

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Sales Operations ReportingCampaign conversion visibility by source

Sample Outbound Sales Dashboard

Calls planned: 18,500

Campaign Funnel

Agent Output

Revenue Trend

Outbound Sales Reporting Dashboard

Measure outbound call performance, campaign conversion, contactability, and revenue contribution.

Outbound Sales Reporting gives sales and campaign teams one place to monitor calling lists, agent productivity, contact rates, dispositions, callbacks, pipeline movement, and revenue results. It is built for telecom, BPO, and revenue operations teams running structured outbound programs.

Outbound calling performance dashboardsContactability, disposition, callback, and conversion tracking

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Go-to-Market IntelligenceSingle GTM performance view

Sample GTM Reporting Board

Channels mapped: 12

Source ROI

Pipeline Gap

Regional Trend

GTM Reports

Unify go-to-market reporting across sales, product, campaigns, channels, and regions.

GTM Reports help leadership teams understand which channels, campaigns, segments, products, and regions are generating pipeline, sales, and revenue. It turns fragmented sales and marketing reporting into an operating cadence for growth teams.

Campaign, channel, product, and region reportingPipeline source and conversion tracking

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Profitability AnalyticsAsset margin visibility by unit

Sample Asset Profitability Dashboard

Assets analyzed: 2,400

Margin View

Utilization

Scenario Plan

Asset Profitability Analytics

Analyze asset revenue, cost, utilization, margin, and operational profitability.

Asset Profitability Analytics helps enterprises understand which assets, locations, regions, products, or operating units generate profitable returns. It brings together revenue, cost, utilization, maintenance, and operational data to support investment, optimization, and executive decisions.

Asset, location, and product profitability dashboardsRevenue, cost, utilization, and margin analysis

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Market IntelligenceCity and locality opportunity scoring

Sample Market Analytics Console

Localities ranked: 12

Locality Fit

Pricing Signal

Launch Plan

Market Analytics

Identify the best cities, localities, customer segments, pricing zones, and launch priorities.

Market Analytics brings the hyperlocal market research workflow into Dyutilife. It helps founders and growth teams compare city and locality opportunities, understand customer fit, score demand signals, plan pricing, and generate market research inputs that connect directly with the business plan builder.

City, locality, and product-market fit opportunity scoringDemographic, spending, lifestyle, and adoption-fit analysis

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Enterprise Case Management43% faster dispute resolution

Sample Dispute Control Tower

Open exposure: $1.8M

Case Evidence

Approvals

Exposure Trend

Automated Dispute Management

Resolve enterprise disputes with ownership, evidence, approvals, and audit-ready reporting.

Automated Dispute Management helps enterprise teams capture disputes, classify financial exposure, collect evidence, route approvals, track ageing, and close cases with customer communication and audit history. It is built for telecom, utilities, financial services, and B2B teams handling complex customer or billing disputes.

Dispute intake by customer, contract, invoice, service, or transactionEvidence repository with notes, attachments, and audit history

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Operations IntelligenceCRM and ERP reporting unified

Sample CRM / ERP Operations Hub

Systems connected: CRM + ERP

Case Flow

SLA View

Exec Summary

CRM / ERP Operations

Connect CRM, ERP, support, sales, and finance workflows into operational reporting.

CRM / ERP Operations helps enterprise teams make existing systems more useful by turning CRM and ERP records into workflow visibility, SLA reports, complaint dashboards, customer operations metrics, and executive summaries. It is designed as an intelligence layer around the systems enterprises already use.

CRM, ERP, support, sales, and finance reporting viewsComplaint, case, ticket, order, and account workflow visibility

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Revenue Operations IntelligenceRevenue movement visible by product and channel

Sample Revenue Intelligence Console

Target gap: visible

Revenue Trend

Target Gap

Leakage View

Revenue Intelligence Systems

Turn sales, campaign, CRM, product, and operations data into revenue decisions.

Revenue Intelligence Systems give enterprise leaders a reliable view of pipeline, conversion, revenue movement, target gaps, product performance, campaign ROI, and operational leakage. It helps revenue teams move from manual reporting to decision-ready commercial intelligence.

Revenue, pipeline, campaign, and product performance dashboardsTarget vs actual and gap analysis

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Products

Solutions

Countries

"Dyutilife is built around the reporting and operational visibility enterprise telecom teams need every week."

Enterprise telecom operations context

"The platform connects forecasting, CSAT, agent dashboards, disputes, and revenue intelligence into practical management views."

Operations intelligence positioning

Enterprise Demo

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